How to claim Phoenix incentives

A 'how to' guide to claiming your Phoenix incentives

Completing an Incentive Redemption Form

If your company is currently registered with Phoenix Natural Gas the majority of customer incentives require an installation company to claim on behalf of the customer, having previously discounted the customer’s bill by the offer amount.

When offering a customer cash back you should always ensure the customer connection meets the specific terms and conditions of the offer.

A cash back claim must include a fully completed Incentive Redemption Form and a copy of the customer invoice. Sample copies of both these documents are attached for reference.

Although you should always refer to the full terms and conditions of the particular incentive you are claiming, below is a list of quick tips for successful claiming:

  • Ensure you submit the claim within the correct timescales (this is typically within 63 days from meter install date)
  • The full installation of the boiler/appliance must be completed prior to a claim being made
  • Complete the Incentive Redemption Form neatly, in block capitals to avoid errors.
  • Invoices must be on company letter headed paper
  • The full specification of work carried out at the property should be noted on the invoice including the make/model of the boiler installed
  • Only A rated boilers from boiler manufactures listed in the current campaign booklet will be eligible in these campaigns
  • Invoices must clearly show the cash back discounted off the gross amount
  • You must always include your unique company reference number on each incentive redemption form

Incentive Redemption Forms are available at monthly NINGA events or via download from the ‘Incentives’ section of the NINGA website.